Thunderbird
Thunderbird
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When and how does sales team conflict affect sales team performance?
How task and relationship conflict influence sales performance by hampering sales team learning
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Succeeding with four audience types
Business communication author Mary Ellen Guffey suggests specific strategies for succeeding with four common audience types
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Seven Networking secrets of superstar sales professionals
Some relationship managers allow their social networks to grow haphazardly within the firm, but the superstars take a more strategic approach
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Why 80 percent of front-line leaders fail (and how to break the cycle)
"A leader is best when people barely know he exists. When his work is done, his aim fulfilled, they will say: we did it ourselves." Lao Tzu
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Want to keep customers coming back? Invite their participation
Encouraging customers to provide direct feedback helps tie them more closely to the business than word-of-mouth activity
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Navigating 13 family business pitfalls
13 governance pitfalls that can derail family businesses before the baton passes to the second or third generation
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How to Negotiate with Jerks and Win
People who insist on playing hardball might not know any other way to negotiate — or they might be narcissistic jerks
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We have a great strategy -- no, really, we do
Here are some reasons why you could think you have a strategy when you actually don’t
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When Bosses Do Harm: Breaking the Hindrance Trap
Leaders who discourage honest, complete feedback usually find out too late — or not at all — when they are hindering rather than helping their teams
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Battle ready: Five steps to build recession-proof entrepreneurs
How do entrepreneurs bounce back from uncertainty and decline?