As HDFC Bank awaits the lifting of its credit card ban, it is strengthening its technology architecture. But will it be able to recover lost ground?
When Sashidhar Jagdishan, the managing director and CEO of HDFC Bank, publicly and upfront apologised to shareholders in their integrated annual FY21 report released in June—about issues relating to technology outages the bank had been facing and a ban imposed on it to issue new credit cards—the move was rare and commendable.