It's possible to create the new without destruction or disruption: W Chan Kim and Renée Mauborgne

Nondisruptive creation is a distinct concept that can universally be defined as the creation of a brand-new market outside or beyond the boundaries of existing industries.

Q. How does it compare with disruptive creation in terms of outcome?

Disruptive and nondisruptive creation complement one another. When industries are ineffective, inefficient, or produce a marked negative side-effect on the environment or people, they become prime targets for disruption. In contrast, nondisruptive creation is advised when that is not the case. Instead of directing you to destroy an existing industry, it directs you to solve brand new problems that no industry currently addresses or create fresh opportunities beyond existing boundaries.  

The IPL is a good example. The BCCI saw the possibility of creating a brand-new nondisruptive opportunity beyond classic cricket that all Indians could enjoy in real time without displacing existing Indian leagues or curbing the enthusiasm of purists. With the creation of the IPL, the BCCI created the nondisruptive new market of “cricketainment” and transformed its flat growth line into a steep upward trajectory. Since its first year in 2008, the IPL has received an overwhelming response. As of 2021, it was valued at about $6 billion, with viewership climbing to more than 400 million. 

Also read:  Nondisruptive creation: An alternative path to innovation and growth?

Q. Profitable growth and social good—how can this balance be achieved?

Go back to the case of the IPL. It has had a huge positive impact on the BCCI’s revenues and on the profitable growth of the franchise owners of the teams. These are no charitable businesses; they are highly profitable. At the same time, the IPL did not displace or disrupt any of the existing BCCI teams or matches. And the traditional classic cricket industry of Test matches and ODI continued as before. Rather, there has been a resurgence of interest in cricket as a sport with more young talent attracted to become players.

People want to believe that the company they work for not only creates innovative offerings that positively influence lives but, in doing so, does not destroy the lives of others. So by social good here, we mean the unique ability of nondisruptive creation to not only innovate new markets but to do so without causing the social harm of shuttered companies, lost jobs, and hurt communities that occurs when market creation comes with market destruction.

Q. What are the best ways to identify a non-disruptive opportunity?

To begin, be clear that your objective is not to disrupt or compete but to solve a brand-new problem or create and seize a brand new opportunity. At the macro level, you want to think about pressing but overlooked issues in the world, in your industry, in your vocation, or in our lives that you are passionate about and that people or organisations are struggling with—or about burning but unseized opportunities that could, if created, make a real difference.

A brand new problem or opportunity doesn’t necessarily mean that it suddenly popped up. Take Mohammed Yunus, the founder of Grameen Bank. He was passionate about poverty reduction in his country, Bangladesh, where the poorest householders worked under unimaginably tough conditions yet aspired to improve the quality of their lives. Yet these same people were universally deemed not creditworthy. This problem had long existed. The unintended effect was generational poverty, which was seen and treated as an unfortunate part of life’s hard reality—until Yunus set out to address it with a market solution that became the nondisruptive market of microfinance.  

Q. Why is a ‘could’ mindset important?  

Don’t ask what the business model and technology should be to realise your nondisruptive creation; ask what they could be to turn this into a thriving opportunity. Because “should” tends to paralyse our creative imaginations by driving us to find the answer. Also, it acts as a sieve that shuts off options instead of allowing us to think freely. “Could”, by contrast, energises us and takes our foot off the pressure pedal. It asks us to think of possibilities, not the answer. Too often we treat our current perception and understanding as though they are permanent and intransigent rather than flexible. When we wake up to that fact, we become willing to alter our thinking, to be open to the thinking of others, and to question what we may have taken as given and true. That allows us to step out of the realm of It can’t be done and into the realm of curiosity, openness, and possibility, where the mechanics of nondisruptive creation are realised.  

Take Jim McKelvey and Jack Dorsey, whose company Square (now renamed Block) created the multibillion-dollar nondisruptive new market of credit card readers for micro-businesses and individuals. When McKelvey saw an opportunity to leverage the iPhone to process credit card payments, the only accepted method of connecting any piece of electronic hardware to Apple’s phone was through its proprietary dock connector, which is what you plug your charger cable into. And to use the dock connector, you had to follow Apple’s technical specifications, go through a lengthy approval process, and pay royalties. But “should” didn’t interest Jim.  He thought in terms of ‘could’ and instead used the universal phone jack to create a reader that worked with any type of phone with no need for Apple’s approval nor the need to pay royalties. It was the first company in the world to circumvent Apple’s dock connector.

Also read: How to ensure innovation works for everyone and not just a few?

Q. How is non-disruptive creation poised to grow in importance?

There are several reasons. Consider just two. For one, it allows companies to expand the horizon of innovation opportunities they can create and capture for growth. Two, it opens a positive-sum approach to innovation where business and society can thrive together. Take the rise of AI and smart machines. They are a means to an end, not an end themselves. If directed at disruption or improving productivity, large job losses can be predicted, which will become a real concern of governments and communities. But if AI and smart machines are directed at creating nondisruptive innovation, these same technologies can create new jobs and growth without displacing existing ones.  

Q. Which are some of the areas with much scope?

There’s ageing population, especially the senior bulge in developed nations. This invites nondisruptive opportunities to enrich the physical and emotional lives of the elderly. Another is digital privacy/protection. Solutions are needed for new and mounting problems, such as the sharing (or blocking) of personal data to influence free elections, politically and ideologically motivated censoring of online news and events, and a breakdown of trust with the costs that accompany it.  

The emergence of rapid urbanisation is another. Migration from rural areas to densely populated cities is creating huge social and economic opportunities and unprecedented problems regarding infrastructure, health, poverty, resources, and so on.  

The environment also provides ample opportunities. The rising production of waste, for example, creates ecological issues such as the Great Pacific Garbage Patch that contains more than a trillion pieces of plastic.

In the frontier of space, we can imagine a host of nondisruptive opportunities, from mining in space for terrestrial sources of metals in asteroids, to the creation of space travel and even space tourism. Today Elon Musk and SpaceX are working fervently to realise the goal of establishing a self-sustaining community on Mars—which in itself would give rise to a wealth of nondisruptive opportunities unimaginable today.