There are four actors who should address the four factors behind the breakdown of employee relations, says Visty Banaji
I am using ‘Manesar’ as a convenient shorthand for a catastrophic breakdown in employee relations. What happened in that particularly tragic event is unknown to most of us. I am trying to tease out the generic lessons and causes of such breakdowns, not the unique events that triggered the violence there.
Manesar was not the first time we saw industrial disharmony degenerate into violence. In November 2010, an HR executive at Allied Nippon died after workers attacked him. In 2009, Pricol’s HR vice president was murdered in Coimbatore. In 2008, an Italian CEO was beaten to death. Such episodes indicate there are underlying causative factors, and that we have not eliminated them to any significant extent. Despite the so-called waking-up post Manesar, there is no apparent reason to believe such explosive situations will not recur.
There are four causes and four actors behind such unrest. Let me explain this with a modern parable.
On May 6, 1937, the hydrogen-filled Hindenburg airship burst into flames over Lakehurst, New Jersey. Subsequently, the more expensive and less efficient helium was mandated to fill airships. Let’s transpose this to our context and imagine that airships remain a key means of transport in India.
A revenue-hungry government, prompted by a lobby of hydrogen manufacturers, raised duties on helium so that airship operators had to switch to hydrogen to compete with other modes of transport. The safety authorities were ‘managed’. But the airship operators didn’t stop there. To reduce costs further they bought the cheapest hydrogen, with impurities that raised inflammability. Moreover, they didn’t have skilled operating and maintenance engineers, whose experience might have partly reduced the dangers of using hydrogen. The need for rapid turnarounds at docking ports also meant quicker—but riskier—procedures were forced through.
After several airship disasters, questions about who or what was responsible began to be asked:
(This story appears in the 11 January, 2013 issue of Forbes India. To visit our Archives, click here.)