AskSarkar solves a difficult problem of getting authentic information from government and verified sources
The 'AatmaNirbhar Bharat App Innovation Challenge' supported by the Ministry of Electronics and IT (MeitY)’s Niti Aayog along with the Atal Innovation Mission, which was launched on July 4 saw participation from more than 6,940 tech entrepreneurs and startups across the country, and saw 24 winners in nine categories. In others category, MapMyIndia, Ask Sarkar and MyITreturn are the top 3 winners.
Years ago, it took days to get hands on essential government documents. A person would call someone who could send them to requested documents, hope they would follow through and then wait for the postal service to do its job. When they did not arrive in a week or so, the process is repeated.
These days, government websites are relied upon for information about the Government Schemes, Policies, Benefits, Scholarships, Jobs, reports, budgets and more that central, state and local governments post on their websites.
When citizens make contact with their governments, whether to seek services or information, their experience is often frustrating. While a small minority of citizens may find that their government offers the requested services or information in a timely and helpful manner, the vast majority do not. The constituent experience, when interacting with their government, can shape their assessment of, attitude toward, and trust in government.
The purpose of government posting any update on online channels is for the citizens will be able to locate and find information. The current experience, on the other hand, often leave users more frustrated than grateful. Many of us feel that this promised land of facts is more of a mirage than an informational oasis. Such behaviour is not limited to the one branch. This problem is pervasive across all arms of the government, including the executive, legislature, judiciary and spans every hierarchy - from central to the state to the district to the town to the village levels.
Particularly annoying are prominent websites that promise to link users to valuable data, but lead to sites with very little information. Sometimes the data and reports available online are five to ten years old. Spot check of the data in AskSarkar shows that more recent reports exist, but these are hidden in meaningless layers of website organisation.