Google, Instagram, and other popular services generate trillions in previously uncounted value, new research finds
How much would someone have to pay you to stop using Facebook for a month: $5? $10? $100? That’s the question Erik Brynjolfsson and his fellow researchers posed to nearly 40,000 Facebook users from 13 countries. It turned out that less than one-fifth would stay away in exchange for five bucks, while more than three-fourths would abstain for $100.
These findings were part of an experiment designed to shed light on the value of digital goods — the plethora of virtual products that have become a fixture of daily life, from video streaming platforms to messaging apps and e-commerce sites. Despite the benefits they bring consumers, most digital goods are free. That means they’re largely overlooked in calculations of gross domestic product, which, with few exceptions, is based on the price people pay for goods and services.
The limitations of GDP are well documented — the metric ignores the value of everything from antibiotics to clean air to doing your own laundry. Brynjolfsson is among those who say a new, broader set of metrics is needed now that the average American spends almost 24 hours a week online.
“You can’t manage what you can’t measure,†says Brynjolfsson, a professor (by courtesy) at Stanford Graduate School of Business, as well as the director of the Stanford Digital Economy Lab and a fellow at the Stanford Institute for Economic Policy Research. “If you don’t know where value is being created in the economy, you’re going to make bad decisions as policymakers, as executives, and as citizens.â€
The experiment, described in a National Bureau of Economic Research working paper, estimated the value of Facebook and nine other digital goods: Twitter (now X), Instagram, WhatsApp, Snapchat, TikTok, Google Search, Google Maps, YouTube, and Amazon Shopping. Brynjolfsson and his coauthors, who included Stanford postdoctoral scholar Jae Joon Lee, ranked the relative benefit people derived from these sites based on how willing they would be to stop using them for a month.
This piece originally appeared in Stanford Business Insights from Stanford Graduate School of Business. To receive business ideas and insights from Stanford GSB click here: (To sign up : https://www.gsb.stanford.edu/insights/about/emails ) ]