Nurturing innovation through shared vision and commitment to customer success
Murali Krishna Gannamani is the Managing Director and CEO of Fluentgrid Limited based in Visakhapatnam, Andhra Pradesh, India. He has been recognized as one of the top 100 Great People Managers in India, by the Great Manager Institute in association with Forbes India.
In a span of two decades, Murali Krishna has shaped the company as the most respected turnkey system integrator in energy and urban technology space from India. Fluentgrid initially catered to billing & customer care needs of power distribution utilities, later scaling up the value chain into smart metering and smart grid technologies, with some of the most prestigious projects setting global benchmarks. Fluentgrid products CIS and MDMS are listed in Gartner magic quadrants for utility software products globally. It is also a name to reckon with in the smart city space with its Actilligence city operations center, and Urban ERP & E-governance products being implemented across many of the designated 100 smart cities in India.
Murali himself is a proud recipient of the Asia Pacific Entrepreneurship Award 2016 in the Most Promising Entrepreneur Category, and has won the IPE Corporate Excellence Award, VCCI Pride of Vizag Award 2019 including several other national and international recognitions. He is an active member of Round Table International and industry forums including NASSCOM, CII, AMCHAM and Vizag Chamber of Commerce and Industry, having served as Chairman of CII for Visakhapatnam zone and is an ‘Invitee’ to the CII Andhra Pradesh State Council for the year 2019-20.
Great Manager Institute tries to decode what makes this company such an attractive employer brand.
Shared Vision There is a common thread across all companies that nurture great talent - shared vision. Murali says ‘we all believe in our shared vision and our unique competitive advantages in realizing that vision for common good and our business success. This belief is further strengthened as we witness our customers succeed, project after project, and bring back those learnings to innovate further and strengthen our products and solution offerings to do a better job next time. This keeps us continuously motivated and emotionally connected with each other. That is the secret behind our successful journey.’
Commitment to Customer Success
Back in 1998, Murali Krishna had set foot in the IT industry and started developing software products with a commitment to do his bit for reviving the loss-making Indian power utilities. He didn’t stop at implementing solutions using homegrown software products. His company even delivered back office and field services to understand a utility’s commercial process inefficiencies, from the front seat, so he could plug those gaps through software solutions. It is that commitment and passion for customer success that has made the local (Visakhapatnam) power utility APEPDCL become the best Indian power utility with the least AT&C losses.
